Privacy Policy

Privacy Policy

Last updated: September 5, 2026

Mueve Rent respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit mueverent.com, request a quotation, make a reservation or use our car rental services.

1. Who We Are

Mueve Rent is a car rental company operating in Morocco.

• Website: https://mueverent.com

• Telephone: +212 672 934 836

• Email: [contact@mueverent.com]

• Address: [Complete business address, Rabat, Morocco]

For privacy-related questions, please contact us using the details above.

2. Information We Collect

Depending on how you use our website and services, we may collect:

• Your full name, email address and telephone number.

• Your home address, nationality and date of birth.

• Identification details, including your national identity card or passport.

• Driving licence information.

• Reservation details, including rental dates, selected vehicle, pickup and return locations.

• Flight information when airport delivery or pickup is requested.

• Payment and billing information. Payment card details may be processed securely by an authorised payment provider and may not be stored directly by Mueve Rent.

• Communications sent through WhatsApp, telephone, email or website forms.

• Technical information such as your IP address, browser, device, referring page and website activity.

• Information about incidents, damage, traffic violations or insurance claims related to a rental.

Please do not submit sensitive or unnecessary information through unsecured website forms or WhatsApp.

3. How We Use Your Information

We may use your personal information to:

• Process and manage car rental requests and reservations.

• Verify your identity and eligibility to rent a vehicle.

• Communicate with you about availability, prices, pickup, delivery and return.

• Prepare rental agreements, invoices and payment records.

• Provide customer support and respond to enquiries.

• Manage deposits, damage reports, insurance claims, fines and disputes.

• Prevent fraud, misuse and unlawful activity.

• Improve our website, vehicles and customer service.

• Send promotional offers when you have provided consent.

• Comply with legal, accounting, tax, insurance and regulatory obligations.

4. Legal Basis for Processing

We process personal information when it is necessary to:

• Take steps requested by you before entering into a rental agreement.

• Perform our contractual obligations.

• Comply with applicable legal and regulatory requirements.

• Protect our legitimate business interests, provided that these interests do not override your rights.

• Protect the safety and property of Mueve Rent, its customers and third parties.

• Act on your consent, particularly for optional marketing communications and non-essential cookies.

You may withdraw your consent at any time. This will not affect processing that was lawful before withdrawal.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly.

• Remember language or browsing preferences.

• Measure website traffic and performance.

• Understand how visitors use our pages.

• Evaluate advertising campaigns.

Essential cookies may operate automatically because they are required for the website to function. Where required, analytics, advertising and other non-essential cookies will be used only after you provide consent.

You can manage or delete cookies through your browser settings or the cookie-consent tool available on our website. Disabling certain cookies may affect some website functions.

6. Sharing Your Information

We may share relevant information with trusted third parties when necessary, including:

• Payment processors and banks.

• Insurance companies and assistance providers.

• Website hosting, booking, analytics and technical service providers.

• Accountants, legal advisers and professional consultants.

• Vehicle owners or fleet-management partners, where applicable.

• Public authorities, police, courts or regulatory bodies when legally required.

• Business partners involved in delivering or collecting a rented vehicle.

We do not sell your personal information. Service providers may only process information for the agreed purpose and must protect it appropriately.

7. International Data Transfers

Some technical, hosting, payment, analytics or communication providers may process information outside Morocco. Where such transfers occur, Mueve Rent will take reasonable measures to ensure that personal information is protected and that applicable legal requirements are respected.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and administer your reservation and rental.

• Meet accounting, tax, insurance and legal obligations.

• Handle complaints, claims, fines or disputes.

• Prevent fraud and protect our legal rights.

When information is no longer required, it will be deleted, anonymised or securely archived in accordance with applicable requirements.

9. Data Security

We apply reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system is completely secure. Customers should avoid sending payment card details or unnecessary identity documents through unsecured channels.

10. Your Rights

Subject to applicable Moroccan law, you may have the right to:

• Ask whether we process your personal information.

• Request access to your information.

• Request the correction of inaccurate or incomplete information.

• Object to certain uses of your information.

• Withdraw consent where processing depends on consent.

• Request deletion where retention is no longer legally or operationally required.

• Stop receiving promotional communications.

To exercise your rights, contact [contact@mueverent.com] and clearly describe your request. We may ask for reasonable proof of identity before responding.

You may also contact Morocco’s National Commission for the Control of Personal Data Protection, known as the CNDP, if you have concerns about the processing of your personal information.

11. Marketing Communications

We may send offers and promotional messages only where permitted or where you have provided consent. You can unsubscribe at any time by:

• Clicking the unsubscribe link in an email.

• Asking us to stop through WhatsApp.

• Contacting us by email or telephone.

Transactional messages related to an active enquiry, reservation or rental may still be sent when necessary.

12. Third-Party Links

Our website may contain links to WhatsApp, social media, payment platforms, maps or other third-party websites. These services operate under their own privacy policies. Mueve Rent is not responsible for how independent third parties collect or process information.

13. Children’s Privacy

Our rental services are not intended for children. We do not knowingly collect personal information from minors through our booking services.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website or legal obligations. The revised version will be published on this page with a new “Last updated” date.

15. Contact Us

For questions, complaints or requests concerning your personal information, contact:

Mueve Rent
Website: https://mueverent.com
Telephone: +212 672 934 836
Email: [contact@mueverent.com]
Address: Rabat, Morocco